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Customer Service Executive – Tyseley Birmingham £12ph

05/03/2020
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Job Description

Totally Recruitment Ltd are seeking a Customer Service Executive to work on behalf of a well-established Engineering/Manufacturing company based in Tyseley, Birmingham.

As a Customer Service Executive, you will be responsible for front-line customer service interaction with customers from the UK and America. You will be in contact with customers on a regular basis handling general enquires such as: delivery times, order status and updates/changes to orders. You will also be responsible for certain aspects of quoting and basic design functions.

Duties:

  • Develop positive relationships with customers
  • Maintain a tracking log of calls
  • Assisting with quotes and design functions
  • Liaising with other departments in the business to ensure information shared with the customer is accurate
  • Investigating customer complaints, warranty claims and returns
  • Participate in continuous improvement
  • Creating and maintaining reports
  • Assisting in the development of reports for quarterly management reviews

Requirements:

  • Excellent communication skills written and verbal
  • Able to analyse problems, detect root causes and resolve issues
  • Computer literate and proficient with all Microsoft Office
  • The ability to self-prioritise workload
  • Previous engineering customer service experience is required
  • Basic engineering skills and the ability to read basic designs

Working Hours:

Monday – Friday 1pm till 10pm

How to Apply

To apply for the Customer Service Executive role, please send your CV and covering letting to Hannah@totallyrecruitment.co.uk

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