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Customer Service Executive – Perry Bar £8.60ph

28/08/2019
Job Description

A fantastic opportunity has arisen for an experienced Customer Service Executive to join a leading multi-channel retailer based in Perry Bar, Birmingham.

The purpose of the Customer Service Executive’s role is to provide a quality and friendly service to customers with the aim of increasing customer retention, customer satisfaction, and receiving positive customer reviews.

Duties will include:

  • Answering customer calls
  • Taking orders from customers
  • Responding to customer queries on email
  • Assist customers with a variety of queries including product information and returns
  • Some complaint handling will be necessary
  • Liaise with internal departments such as purchasing, warehouse, trade counter and marketing
  • Dealing with third parties on a daily basis including couriers, suppliers and manufacturers

In return, the successful Customer Service Executive will benefit from working in a fun and friendly environment. Our client ensures their employees enjoy going to work and there are many opportunities to develop and grow in different areas within fast-moving company.

Skills/ Experience required:

  • Good interpersonal skills
  • Excellent written and verbal communication
  • Friendly telephone manner
  • Previous Customer Service experience preferred
  • Ability to show initiative
  • Outgoing personality
  • Proficient in using Microsoft Outlook, Word, Excel
  • Ability to remain calm under pressure

Working hours:

  • 40 hours – Varying 8 hour shifts between 8:30 and 18:00 with 30 mins lunch – additional 4 hour Saturday shifts, 1 every 3 weeks.

 

How to Apply

To apply for the Customer Service Executive role, please send your CV and covering letter to Hannah@totallyrecruitment.co.uk or call 0121 508 5930

  • Posted by: Shane
  • Company: Shane
  • City: -
  • Location: Anywhere
  • Job type:
  • Salary: Negotiable dependent on experience and skill level.
  • Job category: No Categories
  • Tags: No Tags
  • 255 total views, 11 today

  • Job expires in: Endless

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