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Customer Service Advisor – Perry Barr, Birmingham – £8.72 per hour

19/06/2020
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Job Description

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join a leading multi-channel retailer based in Perry Bar, Birmingham.

The purpose of the Customer Service Executive’s role is to provide a quality and friendly service to customers, with the aim of increasing customer retention, customer satisfaction, and receiving positive customer reviews.

Duties will include:

  • Answering customer calls
  • Placing telephone with a natural ability to upsell and promote products and services
  • Responding to customer queries via phone, email and web chat
  • Assist customers with a variety of queries including product information and returns and process refunds
  • Handling customer complaints
  • Dealing with third parties such as couriers, suppliers and manufacturers on a daily basis.

In return, the successful Customer Service Advisor will benefit from working in a fun and friendly environment. Our client ensures their employees enjoy going to work and there are many opportunities to develop and grow in different areas within their fast-moving company.

Skills/ Experience required:

  • Diligent
  • Excellent written and verbal communication
  • Previous Customer Service experience preferred
  • Ability to show initiative
  • Outgoing personality
  • Proficient in using Microsoft Outlook, Word, Excel
  • Ability to remain calm under pressure

Working hours:

  • 40 hours – (Monday to Friday) Varying 8 hour shifts between 8:30 and 18:00 with 30 mins lunch – additional 4 hour Saturday shifts, 1 every 3 weeks.

To apply for the Customer Service Advisor role for an opportunity to attend an interview with an immediate start, please click apply and follow the application process.

How to Apply

To apply for this role please email Sharon Breen: sharon@totallyrecruitment.co.uk

  • Posted by: Shane
  • Company: Shane
  • City: -
  • Location: Anywhere
  • Job type: Full-Time
  • Salary: £18k - £22k
  • Job category: No Categories
  • Tags: No Tags
  • 3142 total views, 3 today

  • Job expires in: Endless

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