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Customer Service Advisor – Perry Barr – £8.60 per hour

01/10/2019
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Job Description

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join a leading multi-channel retailer based in Perry Barr, Birmingham.

Job Responsibilities:

The purpose of this role is to provide a quality and friendly service to our customers, with the aim of increasing our customer retention, customer satisfaction, and receiving positive customer reviews.

  • Answering customer calls
  • Taking orders from customers
  • Responding to customer queries on email
  • Assist customers with a variety of queries including product information and returns
  • Some complaint handling will be necessary

Within the company, you are required to liaise with internal departments such as purchasing, warehouse, trade counter, and marketing. You will deal with third parties, including couriers, suppliers and manufacturers on a daily basis to ensure we provide our customers with the best possible service.

In return, the applicant will benefit from working in a fun and friendly environment. Our client ensures their employees enjoy coming to work and there are many opportunities to develop and grow in different areas within fast-moving company.

Skills/ Experience required:

  • 5 x GCSE’s Grade A*-C (to include Maths and English)
  • Good interpersonal skills
  • Excellent written and verbal communication
  • Friendly telephone manner
  • Previous Customer Service experience preferred
  • Ability to show initiative
  • Outgoing personality
  • Proficient in using Microsoft Outlook, Word, Excel
  • Ability to remain calm under pressure

Working hours:

  • 40 hours – Varying 8 hour shifts between 8:30 and 18:00 with 30 mins lunch – additional 4 hour Saturday shifts, 1 every 3 weeks.

 

How to Apply

To apply for the Customer Service Advisor role. please click apply and follow the application process or send your CV to hannah@totallyrecruitment.co.uk

  • Posted by: Shane
  • Company: Shane
  • City: -
  • Location: Anywhere
  • Job type: Full-Time
  • Salary: Less than 20,000
  • Job category: No Categories
  • Tags: No Tags
  • 231 total views, 6 today

  • Job expires in: Endless

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