As a Job Seeker you'll be able to submit your profile, post your resume, and be found by employers.

Customer Care Advisor – Oldbury – £16,000 – £18,000 per annum

01/10/2019
Totally Recruitment Logo
Job Description

A fantastic opportunity has arisen for a Customer Care Advisor to join a well-established company based on Oldbury.

The main purpose of the role is to be the first point of contact for customers calling into the business. You will be required to deal with internal and external customer queries to a professional standard, which are received by telephone, email and fax.

Customer Care Advisor Duties:

  • Managing high volume incoming telephone calls and queries
  • Providing first class customer service
  • Making sure customers are provided with all information they require to ensure a high first-time resolution rate
  • Entering Customer Orders
  • Interacting with all company departments
  • Updating and checking customer orders
  • Ensure all data entry of customer records are updated accurately and promptly
  • Organising customer returns
  • Articulate with excellent personal communication skills – both written and verbal
  • Ability to work unsupervised and as part of a team

Requirements:

Ideally you will have a minimum of 2 years working within customer services along with the below..

  • Have excellent communication skills
  • Always go the extra mile
  • Enjoy working as part of a team
  • Well-presented, professional, polite and tactful
  • Can handle complaints in a calm manner
  • Computer literate
  • Good time keeper
  • Excellent organisation skills
  • Works well under pressure
  • Excellent telephone manner
  • Understanding of PPE products/clothing industry would be an advantage

Working Hours:

Monday – Friday (Full Time)

 

How to Apply

To apply for the Customer Care Advisor role, please click apply and follow the application process or email hannah@totallyrecruitment.co.uk

  • Posted by: Shane
  • Company: Shane
  • City: - - -
  • Location: Anywhere
  • Job type: Full-Time
  • Salary: £18k - £22k
  • Job category: No Categories
  • Tags: No Tags
  • 223 total views, 6 today

  • Job expires in: Endless

Apply for this Job

© 2013 TOTALLY RECRUITMENT - All rights reserved.

Aqueous Digital